At NextGen Interiors, we are committed to delivering high-quality interior design solutions tailored to your needs. This Return & Refund Policy outlines the conditions under which cancellations, refunds, and modifications are handled for our services.
Eligibility for Returns & Refunds
Since our services involve custom interior design, furniture, and decor solutions, returns are generally not applicable. However, refunds may be considered under specific conditions outlined below.
Cancellation Policy
- Before Project Initiation: If you cancel a project before we begin work, a full refund may be processed, except for any non-refundable deposits.
- After Project Commencement: If a project is canceled after work has started, a partial refund may be granted, depending on the progress made and costs incurred.
- Completed Projects: Once a project is completed and delivered, cancellations or refunds are not permitted.
Refund Policy
Refunds are considered in the following cases:
- If a client cancels the project before any work has started.
- If NextGen Interiors is unable to fulfill the agreed-upon service due to unforeseen circumstances.
- If there is a proven defect in delivered products or design services.
Refunds will not be issued for:
- Changes in client preferences after project approval.
- Delays caused by third-party vendors, suppliers, or external factors.
- Custom-designed items, as they are tailored to specific client needs.
Modifications & Revisions
We offer a structured revision process for all our interior design projects. Clients can request:
- Minor Modifications: Up to a set number of free revisions as agreed in the contract.
- Major Changes: Any major alterations after project approval may incur additional charges.
Product Returns (For Furniture & Decor Items)
If you purchase furniture, lighting, or decor through us, the following return conditions apply:
- Damaged or Defective Items: Must be reported within 48 hours of delivery with proof (images/videos).
- Non-Returnable Items: Custom-built or made-to-order furniture is not eligible for return unless defective.
- Return Process: Approved returns must be shipped back in original packaging, and customers may be responsible for return shipping costs.
Refund Processing Time
- Approved refunds will be processed within 7-14 business days through the original payment method.
- Any applicable transaction fees may be deducted from the refund amount.
Contact Information
For any refund or return inquiries, please contact us:
📧 Email: info@nextgeninteriors.com.bd.luxury
📍 Address: House-4, Level-2, Road-15, Block-D, Banani, Dhaka-1213, Bangladesh
📞 Phone: +8801922255588, +8809617888555